FREQUENTLY ASKED QESTIONS
Find the most common answers to your questions below. Can't find the answer to your question? Reach out to us on our contact us page.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
Once your account is established and credit references provided, we are happy to offer terms and send your invoice via email or EDI. We can also accept major credit cards.
CAN I RECEIVE MY INVOICE WITH MY PACKING SLIP?
Yes. Contact us to add this requirement to your account.
CAN YOU KEEP MY CREDIT CARD ON FILE FOR FUTURE PURCHASES?
Yes, we can securely keep your credit card information for future purchases.
DO YOU OFFER DISCOUNTS OR SAMPLES?
We often offer deals to our customers via discounts on certain items or coupon codes. Feel free to contact us to see if any offers are available. Samples of new products or products you haven’t purchased before can also be requested.
I BELONG TO A BUYING GROUP. CAN I BILL THROUGH THEM?
Yes, your buying group information can be included on your account so you can bill through them.
I BELONG TO MULTIPLE BUYING GROUPS. CAN I SET UP MY ACCOUNT WITH BOTH GROUP NUMBERS?
Yes, information for both buying groups can be included on your account. When placing each order you will need to specify which group you want to bill through in the “notes” section.
IS THERE A MINIMUM ORDER REQUIREMENT?
Parcel order minimum: 48 units.
LTL Freight orders minimum: $1500 order total
DO I HAVE TO ORDER FULL CASES?
Yes, you must order full cases, except for items which have inner packs called a caddy or bag.
WHICH ITEMS HAVE INNER PACKS?
All items with "Click For Purchase Options" have smaller (inner pack) quantities available. Click on the item for more detail.
CAN I ORDER A SHIPPER WITH OUT THE DISPLAY BASE?
Yes. Please indicate the base is not needed in the “notes” section when placing your order.
WHAT IS THE LEAD TIME ON ORDERS?
Our standard lead time (from order receipt to shipment of the order) is about 2 weeks (or 10 business days). We are often able to ship much more quickly, but please plan on 2 weeks. Increased order volume may at times cause the lead time to lengthen. If that happens, we will contact you.
WHAT IF I WANT MY ORDER TO SHIP ON A CERTAIN DATE?
Please indicate any special needs, including specific ship or delivery dates, in the “notes” section when placing your order.
WHAT IS THE LEAD TIME ON WAGON DISPLAYS?
The lead time for Wagon displays is 4-6 weeks, though it may be shorter if we have one on hand.
DO YOU SHIP TO ALASKA AND HAWAII?
Yes. We ship via USPS to Alaska and Hawaii. We can also ship to your freight-forwarder.
WHAT’S MY ORDER STATUS?
You can always check the status of your order by clicking on Login in the navigation bar and logging in. If you are having trouble logging in to your account, please contact us.
CAN I CANCEL OR MAKE CHANGES TO MY ORDER?
We attempt to process and ship your order as quickly as possible. If you need to change or cancel your order, please contact us immediately. We cannot cancel or modify orders that have already been shipped.
WHAT DO THE DIFFERENT ORDER STATUSES MEAN?
1) Pending Approval: Your online order has been received and is being reviewed for processing.
2) Pending Fulfillment: Your online order has been approved, processed and sent for fulfillment.
3) Pending Billing: Your online order has been fulfilled and shipped. Your invoice will be available as soon as possible.
4) Billed: Your invoice is ready for viewing. A copy of your invoice has been sent per your preferred method.
5) Cancelled: Your sales order was cancelled.
DISPLAYS AND SHIPPERS?
Displays FAQs coming soon...
CAN I SHIP TO TWO LOCATIONS IN ONE ORDER?
No. If you have multiple locations, please place a separate order for each location.
DO YOU SHIP TO ALASKA AND HAWAII?
Yes. We ship via USPS to Alaska and Hawaii. We can also ship to your freight-forwarder. Please note we cannot ship our cardboard shipper displays to Alaska or Hawaii unless they are shipped on a pallet via a freight-forwarder. Feel free to contact us for more information.
WHAT’S YOUR RETURN OR CREDIT REQUEST POLICY?
If you are not satisfied with your purchase, please contact us. Certain information is required to process a credit request for damaged or defective product. A request can be initiated from your MY ACCOUNT section, using Cases > Submit New Case.